Services and Support

Account Authentication Update!

You may have already noticed the introduction of a new wireless network, “Sweet Briar”, which replaces SBC Wifi. To connect to the Sweet Briar wifi, simply use your SBC Online Services credentials, the same ones you use to access my.sbc.edu.

Furthermore, the Infobase Learning portal is now accessible using your SBC Online Services credentials. Click this link to explore these resources: Infobase Learning Portal

Starting on Wednesday, February 14th, there will be a change in VPN authentication. To access the VPN, update your VPN settings to reflect your SBC Online Services password. Your username should remain unchanged.

If you encounter any issues, please email helpdesktickets@sbc.edu to submit a work order.

 

Understanding your Sweet Briar Accounts/Access:

Your SBC Email and mySBC accounts are two separate accounts that share the same username (SBC email address without @sbc.edu) and original password. You will utilize these same credentials to access the Sweet Briar wifi. Please note, if you change your SBC email password, this changes your Canvas password, but it DOES NOT change your SBC Online Services (ex. mySBC, Sweet Briar wifi) password.

SBC Email
  

To access your email for the first time, log into your account from a computer instead of a mobile device so that you can activate 2-Step verification, which is mandatory. Please complete this process now or you will not be able to access your email on another device.

  • Visit the website, http://gmail.sbc.edu
  • Enter your username (SBC email address without @sbc.edu)
  • Enter your password
  • Enter the (one-time-use) 8-digit code that you were provided to access your email and setup 2-Step verification. If you need an additional 8-digit code, email helpdesktickets@sbc.edu with your request
  • Once in your email, it will prompt you to enroll in 2-Step verification. Please complete this process now or you will not be able to access your email on another device.
  • Enter your mobile phone number
  • You will receive a code on your phone to enter on your computer - enter the code (without G-)
  • You should now receive a dialog box to “Turn On” 2-Step Verification

Now that you have 2-Step verification activated, you can access Canvas at https://sweetbriar.instructure.com, using your SBC Email credentials.

Please note, if you changed your SBC email password, it also changes your Canvas password, but it DOES NOT change your SBC Online Services (ex. mySBC, Sweet Briar wifi) password.

 

Canvas
  

All registered students are automatically enrolled in the Canvas Learning Management System.

To access your Canvas account, go to https://sweetbriar.instructure.com, enter your SBC email address and password. Once you have successfully logged in to Canvas you should see your courses. If you encounter any issues with Canvas, please email helpdesktickets@sbc.edu. Tip: You can access Canvas while logged into your SBC email account - click on Google apps (9-dot menu) in the upper right corner, scroll down and select Canvas.

Canvas training videos and answers to commonly asked questions can be found here: https://community.canvaslms.com/t5/Canvas-Guides/ct-p/canvas_guides.

mySBC
  

The mySBC portal (my.sbc.edu) provides access to your Sweet Briar resources (e.g. Student, Faculty and Employee information, Service Requests and the Internal Directory). DUO Multi Factor Authentication is required to access mySBC.

To access your mySBC portal:

  • Visit the website: https://my.sbc.edu
  • Enter your username (SBC email address without @sbc.edu)
  • Enter your original password that was provided to you. Please note, if you changed your SBC email password, it also changed your Canvas password, but it DID NOT change your SBC Online Services (ex. mySBC, Sweet Briar wifi) password
Sweet Briar (wifi)
  

This wireless network is for current students, faculty, and staff. The Sweet Briar wifi provides access to internal resources e.g. – internal websites, servers and network printing. Log in with your username (SBC email address without @sbc.edu) and your original password. If you need your password, email helpdesktickets@sbc.edu with your request.

Passwords
  
To improve security, we encourage you to:
  • Create strong passwords and change them regularly.
  • Use passphrases to create long and secure passwords. For example, use “Th3CowJumpedOverTheM00n” instead of “The cow jumped over the moon.” It’s over 15 characters long and nearly impossible to crack.
  • Never write a password down and stick it near your device (e.g. top drawer, back of the laptop, mobile case, etc.). Yes, people do this!
  • Do not use birthdays, family names, pets, locations, and words that you can find in the dictionary – hackers can easily source this info online. They also guess season and year combinations, such as “Summer2017.” This is a popular password format, so it’s best to avoid using it.
  • Do not store your passwords in your email account, unsecured Cloud accounts, or anywhere that is open to a hack.
  • Consider a password manager, but realize that these are also subject to hacking.

 

To change your SBC Email password:

Click here. The link will open in a new window so you can refer back to these instructions.
1. Find the Signing in to Google section. Click on SIGN IN.
2. Sign in to your account.
3. Find the Password & sign-in method section. Click on Password.
4. Sign in (yes, again – for security).
5. Type in your new password (yes, twice), and click the blue CHANGE PASSWORD button.

 

To change your SBC Online Services (ex. mySBC, Sweet Briar wifi) password:

Email your request to helpdesktickets@sbc.edu.

Service Requests (Technology Services and Physical Plant work orders)
  

The best way to reach us, email helpdesktickets@sbc.edu to automatically generate a service request for Technology Services. Be sure to include as many details as possible. The more information we have, the better we can assist you. We are also available by calling 434-381-6282 and for walk-in assistance during regular operating hours. We are located on the lower level of the Dorothy J. Sales Building

To view the status of your service request:

Click here to be directed to the Web Help Desk login page.
Step 1: Enter your username (SBC Email address without @sbc.edu)
Step 2: Enter your mySBC password

Tech Form (required for Employees, Volunteers, Vendors and Others)
  

A completed Tech Form is required to grant, change or terminate access to any SBC systems. This includes, but not limited to New and Terminated Employees, Volunteers and Vendors. Please email the completed form to helpdesktickets@sbc.edu, at least 7 days prior to the access date requested.

Need help?

Email helpdesktickets@sbc.edu with your request.